Refund & Return Policy

At Crafoica, we value customer satisfaction and strive to provide high-quality products. If you are not fully satisfied with your purchase, we offer easy return and refund options under the following conditions:

• Returns or exchanges must be requested within 7 days of receiving the order.

• Items must be unused, undamaged, and in their original packaging with all tags intact.

• Returns are only accepted for damaged, defective, or incorrect items received.

• Customized, personalized, or clearance sale items are non-returnable.

• Step 1: Contact us at 📧 crafoica@gmail.com with your order details, product images, and reason for return.

• Step 2: Our team will review your request and confirm eligibility.

• Step 3: If approved, ship the product back at your expense (unless the return is due to our error).

• Step 4: Upon inspection, refunds will be processed within 5-7 business days via the original payment method.

• Exchanges are available only for defective or incorrect items.

• If the requested replacement is unavailable, store credit or a refund will be issued.

• Customized or personalized products.

• Items damaged due to misuse or mishandling.

• Final sale or clearance items.

If your refund is delayed, please check with your bank or payment provider. If issues persist, contact us at 📧 crafoica@gmail.com.